What is content moderation?
Content moderation is the process of evaluating and determining the appropriateness of content posted on online platforms or a company’s website. It involves removing posts if they are found to violate regulations or do not comply with community standards. Content that requires moderation may include misinformation, violence, obscene language, incitement, or elements of racism, politics, religion, etc.
Content moderation is considered essential and is implemented by most businesses as part of their operations. This process helps ensure that the content being posted is accurate, prevents the dissemination of misleading information, and protects the brand image from harmful content.
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Content moderation services at BPO.MP:
- Text Moderation: Review article content and comments based on platform violation categories, removing inappropriate, discriminatory, or sensitive language.
- Image Moderation: Identify and evaluate images according to community standards, proactively removing any violating images.
- Video and Livestream Moderation: Review and filter video and livestream content for sensitive material, violence, spam, or disruptive content that violates platform rules.
- Social Media Content Moderation: Utilize AI to screen customer and community reviews and comments in real time, supporting multilingual management across multiple social media channels.
- Product Screening: Moderate uploaded products, removing those that violate policies, are fraudulent, or fall outside allowed categories.
- User Profile Verification: Verify user identities, check facial images, and validate personal documents.
Why choose content moderation at BPO.MP?
As soon as spam content is uploaded to social media platforms, the moderation team will immediately review and delete it before the content spreads and becomes widespread. At this moment, BPO.MP’s moderation staff continuously monitor inappropriate content across social media platforms and remove it as quickly as possible to ensure a healthier online environment.
Benefits of outsourcing social media moderation services at BPO.MP:
ISO 9001:2015 CERTIFICATION QUALITY MANAGEMENT SYSTEM
CERTIFICATE OF REGISTRATION: INFORMATION SECURITY MANAGEMENT SYSTEM – ISO/IEC 27001:2013
Remove any offensive & violent content.
Ability to remove any type of inappropriate content.
Multi-level nudity & erotic detection.
Service quality:
The entire process is carefully monitored and assessed by the BPO.MP team to eliminate even the smallest mistakes. We will help you increase customer satisfaction with a healthy and friendly social media platform.
In the age of rapidly developing internet technology, most businesses have shifted to operating on social media platforms. Therefore, content moderation has become a “hot” industry that is essential for most companies and businesses. This activity plays a crucial role in protecting customers from harmful content while also preventing the business’s brand from being negatively impacted by low-quality posts.
However, the job of moderating posts is not simple. Each platform has its own requirements and operating policies. Therefore, individuals who wish to engage in this work must have a thorough understanding of social media platforms and websites. In addition, they need to possess specialized knowledge and a variety of supporting skills. So, what exactly does content moderation involve? What tasks does this activity perform? What qualities are necessary, and what is the basic salary for a content moderator? All the answers will be provided in the article below.
Job Description for Content Moderator
Content moderation involves the following activities:
- Approval, Review, Identification, and Classification of Content: The review process is based on the regulations of each platform. This activity is typically carried out to remove content containing violence, explicit material, fake news, etc.
- Handling User Reports: When content approved by AI is reported by viewers, the content moderator must re-check the post. If a violation is found, the content is removed.
- Content Quality Review: Evaluate content based on the standards set by the company.
- Policy Adjustment: Adapt to changes in policies and regulations on online platforms to ensure the diversity of content.
- Conducting Analysis and Reporting: Carry out content analysis, report findings, and suggest improvements for better moderation efficiency.
The Salary Range for Content Moderators
The salary for a content moderator typically ranges from 7,000,000 to 13,000,000 VND per month.
In addition, content moderators may be entitled to additional allowances and a 13th-month salary, depending on the company’s policies.
Qualities to Become a Perfect Content Moderator
To excel in content moderation, individuals need to possess the following skills:
Content Skills
Content skills are the first and most important factor. Only individuals with adequate expertise can accurately assess and evaluate the content being posted. Additionally, they must be well-versed in the regulations of each platform to ensure compliance.
Customer Service Skills
Understanding and being aware of customer needs is crucial. This helps guide the content in a way that aligns with audience expectations. Additionally, a content moderator should be able to handle situations effectively when content is reported by viewers for violations.
Hiring Content Moderators for Tiktok at MPBPO
Teamwork Skills
Flexibility in collaborating with team members is essential to ensure smooth workflow. Specifically, the ability to coordinate with the training and QR departments to improve individual performance is crucial. Additionally, being able to resolve internal conflicts when disagreements or differing opinions arise is key to maintaining team harmony.
Time Management Skills
Ensuring that tasks are completed on schedule is a must. Furthermore, moderators need to review and approve content during peak hours to maximize effectiveness. This helps ensure that sales, promotional, and awareness campaigns are carried out successfully and achieve the best possible results.
Where to Find Reliable Content Moderation Jobs
To ensure safety and reliability, content moderators should look for job opportunities at the following reputable platforms:
- Careerbuilder
- Topcv.vn
- Upwork
- Vietnamworks
- Indeed…
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Additionally, you can keep an eye on the official websites of companies to stay updated on their recruitment campaigns. It’s clear that content moderation is a necessary function for any business. Therefore, to apply for these positions, candidates need to have skills in content creation, customer service, team interaction, and collaboration. Additionally, strong time management skills are essential to ensure content is posted during peak hours, maximizing its effectiveness.
For individuals and businesses looking to hire candidates or find job opportunities in content moderation, they can access job recruitment websites or join Facebook groups related to the field. Furthermore, companies can collaborate with third-party providers to handle this task. Typically, outsourcing companies have highly skilled teams and professional equipment, which can help streamline the moderation process quickly and efficiently. Additionally, outsourcing helps businesses save a significant amount of money compared to hiring full-time in-house staff.
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